Welcome to Canadienne Shop’s FAQ section! We’ve compiled answers to the most common questions about our premium footwear and apparel, global shipping, returns, and more. Can’t find what you’re looking for? Our customer service team at [email protected] is always happy to help.

About Canadienne Shop

What kind of products does Canadienne Shop offer?
We specialize in premium footwear and apparel for fashion-forward customers. Our curated collection includes boots, clogs, flats, heels, loafers, oxfords, sandals, sneakers, clothing, coats & outerwear, jeans, jumpsuits & rompers, pants, shirts & tops, shorts, and skirts.
What is Canadienne Shop’s style aesthetic?
Our products embody a sophisticated yet practical style, blending premium quality with global fashion trends. We focus on timeless pieces that offer both comfort and elegance, from our signature La Canadienne boots to versatile wardrobe staples.
Who is Canadienne Shop’s target customer?
Our ideal customers are fashion-conscious individuals who appreciate high-quality craftsmanship and global style. They value premium materials, attention to detail, and versatile pieces that work across seasons. Our customers are typically located in North America, Europe, and other non-Asian regions we serve.

Ordering & Account Questions

How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. This will allow you to track orders, save your shipping information, and view your order history.
I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password via email.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed yet.

Payment Information

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption technology to protect your payment information. We don’t store your full credit card details on our servers.
Why was my payment declined?
Payment declines can occur for various reasons, including insufficient funds, incorrect card information, or your bank’s security measures. Please verify your information and try again, or contact your bank for assistance. You may also try using a different payment method.

Shipping & Delivery

Where does Canadienne Shop ship?
We offer worldwide delivery to most regions, excluding Asia and select remote areas. If you’re unsure whether we ship to your location, please contact us before placing your order.
What are my shipping options?
We offer two shipping methods:

Standard Shipping: $12.95 via DHL or FedEx, delivering in 10-15 business days after dispatch (includes tracking)
Free Shipping: For orders over $50 via EMS, delivering in 15-25 business days after dispatch
How long does order processing take?
All orders are processed within 1-2 business days before being shipped. You’ll receive a confirmation email with tracking information once your order ships.
Do you offer express shipping?
Currently, we only offer our Standard and Free Shipping options. We’re constantly evaluating our shipping services and may introduce express options in the future.
Will I have to pay customs fees?
While we handle all necessary customs documentation, any applicable duties or taxes are the responsibility of the customer. These fees vary by country and are determined by your local customs office.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can use this tracking number on the carrier’s website (DHL, FedEx, or EMS) to monitor your package’s progress.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unworn, in their original condition, and with all tags attached for a full refund.
How do I initiate a return?
Please email our customer service team at [email protected] with your order number and the items you wish to return. We’ll provide you with return instructions and the appropriate address.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping method as we can’t be responsible for lost return packages.
How long does it take to process my refund?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. The time it takes for the refund to appear in your account depends on your bank or credit card company.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. To get a different size or color, please return the original item for a refund and place a new order for the item you want.
What if my item arrives damaged or defective?
We carefully inspect all items before shipping, but if you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and cover the return shipping costs.

Product Care & Sizing

How do I determine my correct size?
Each product page includes detailed sizing information. For footwear, we recommend measuring your foot and comparing it to our size charts. For clothing, please refer to the garment-specific measurements provided.
Do your shoes run true to size?
Our premium footwear is designed to fit true to size, but some styles may vary slightly. Please check the specific sizing notes on each product page. If you’re between sizes or have particular fit concerns, we recommend sizing up.
How should I care for my Canadienne products?
Care instructions vary by material. Leather items should be treated with appropriate conditioners, suede should be protected with waterproofing sprays, and fabrics should be cleaned according to their care labels. Always store footwear with shoe trees to maintain their shape.

Contact Information

How can I contact Canadienne Shop?
Our customer service team is available via email at [email protected]. We strive to respond to all inquiries within 24-48 hours during business days.
What is your physical address?
Canadienne Shop
9904 Daniel Dr
Louisville, US 40118
Please note this is not a retail location – we operate as an online store only.

Pro Tip: Combine multiple items in one order over $50 to qualify for free shipping while enjoying our up-to-70%-off retail prices. It’s the smart way to build a versatile, season-spanning wardrobe with global flair.

Ready to experience the perfect blend of premium quality and exceptional value? Start shopping today and let Canadienne Shop bring world-class style to your doorstep.