Welcome to Canadienne Shop! These Terms and Conditions outline the rules and regulations for using our website and purchasing our premium footwear and apparel. By accessing canadienneshop.com and making a purchase, you accept these terms in full.

1. Our Customers

Canadienne Shop caters to fashion-conscious individuals who value:

  • High-quality footwear and apparel
  • Contemporary styles with timeless appeal
  • Exceptional comfort and durability
  • Responsive customer service

Our collections include boots, clogs, coats, outerwear, various shoe styles, jeans, jumpsuits, and other fashionable apparel designed for discerning tastes.

2. Website Use

2.1 Access and Eligibility

By using our website, you confirm that:

  • You are at least 18 years old or using the site with parental supervision
  • You have legal capacity to enter into binding contracts
  • You will provide accurate and complete information when making purchases

2.2 Prohibited Activities

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper working of the website
  • Use any automated means to access or scrape site content

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications. However:

  • Colors may vary slightly due to monitor settings
  • All measurements are approximate
  • We reserve the right to update product information without notice

3.2 Availability

All items are subject to availability. If an item becomes unavailable after you place an order, we will notify you and either:

  • Offer a comparable alternative, or
  • Cancel the item and refund the corresponding amount

4. Orders and Payments

4.1 Order Process

When you place an order:

  • You receive an order confirmation email (this is not acceptance of your order)
  • We process orders within 1-2 business days (excluding weekends/holidays)
  • Order acceptance occurs when we ship your items

4.2 Pricing

All prices are in USD and:

  • Include applicable taxes where required
  • Are subject to change without notice
  • Do not include shipping unless specified

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You authorize us to charge the full amount to your selected payment method upon order confirmation.

5. Shipping and Delivery

5.1 Shipping Options

We offer:

  • Standard Shipping ($12.95): via DHL or FedEx, delivered within 10-15 business days after shipment
  • Free Shipping: via EMS for orders over $50, delivered within 15-25 business days after shipment

5.2 Delivery Areas

We ship worldwide except to:

  • Certain Asian countries (specific restrictions apply)
  • Remote regions where delivery is not feasible

5.3 Delivery Issues

You are responsible for:

  • Providing accurate delivery information
  • Any additional customs fees or import duties
  • Reporting non-delivery within 30 days of shipment

6. Returns and Exchanges

6.1 Return Policy

You may return most items within 15 days of delivery if:

  • Items are in original condition with all tags attached
  • Original proof of purchase is included
  • Footwear is unworn with original packaging

6.2 Non-Returnable Items

The following cannot be returned:

  • Final sale items (clearly marked)
  • Footwear showing signs of wear or missing original packaging/tags

6.3 Return Process

To initiate a return:

  1. Contact us within 15 days at [email protected] with your order details
  2. Wait for approval and return instructions
  3. Ship items to: 9904 Daniel Dr, Louisville, US 40118

Original shipping fees are non-refundable for international returns.

6.4 Refunds

Refunds:

  • Are processed within 3-5 business days after we receive your return
  • Are issued to the original payment method
  • May take 3-10 business days to appear in your account

7. Intellectual Property

All content on canadienneshop.com, including:

  • Text
  • Images
  • Logos
  • Designs

is the property of Canadienne Shop or its licensors and is protected by copyright and trademark laws. Unauthorized use is prohibited.

8. Liability Limitations

8.1 Product Use

Canadienne Shop is not liable for:

  • Any injury resulting from product use
  • Improper care or use contrary to instructions
  • Any consequential or incidental damages

8.2 Website Use

We strive to maintain uninterrupted service but cannot guarantee:

  • Continuous, error-free operation
  • Absolute security of your data
  • Freedom from viruses or other harmful components

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date. Continued use after changes constitutes acceptance.

11. Governing Law

These Terms are governed by the laws of the Commonwealth of Kentucky, USA. Any disputes shall be resolved in the courts of Jefferson County, Kentucky.

12. Contact Us

For questions about these Terms:

Canadienne Shop
9904 Daniel Dr
Louisville, US 40118
Email: [email protected]

Thank you for choosing Canadienne Shop. We appreciate your business and are committed to providing you with exceptional products and service.